Competitia ‘Romanian Contact Center Awards’, prima si unica competitie de profil din Romania, a sarbatorit anul acesta cea de-a 11-a editie. Pe data de 11 aprilie 2019, in cadrul galei ‘Romanian Contact Center Awards’, specialistii din domeniul customer care au primit recunoasterea meritata pentru eforturile si pasiunea investite in relationarea si solutionarea cerintelor clientilor.
Competitia ‘Romanian Contact Center Awards’ este un eveniment asociat ‘Customer Care Conference & Expo’, cel mai mare eveniment dedicat industriei de customer care din Europa de Est.
Juriul, format din experti locali si internationali, cu rezultate recunoscute in randul practicienilor, numara anul acesta 5 membri: Madalina Vilau – Managing Director, Marketing Insiders Group (Presedinte); Madalina Uceanu – Founder, CareerAdvisor, Mihai Ilie Goga – Contact Center Industry Consultant; Paul Scanlon – Contact Center experienced CEO; Florina Dobre – Contact Center Industry Consultant.
Anul acesta competitia a numarat 39 de categorii, adaptandu-se la dinamica industriei prin o noua compartimentare a sectiunilor de evaluare. Dintre cele 39 de categorii, in concurs au intrat 30 prin validarea inscrierilor. Categoriile competitiei acopera atat performantele companiilor cat si cele ale angajatilor, oportunitatea pentru acestia de a deveni vizibili si apreciati pentru dedicarea cu care aleg sa isi construiasca o cariera in domeniu.
Editia numarul 11 a adus in finala 18 companii din industrii variate: Kruk Romania, eMag, Raiffeisen Bank, Mediatel Data, Medicover, Claim Expert GIE, Samsung Romania, Sykes Enterprises Eastern Europe, Intrarom, ING Bank, E-value International, Intrum, WPG (World Phoning Group), Coca Cola HBC Romania, DHL Express Romania, Blue Point, Rompetrol si CGS Romania (Computer Generated Solutions).
Mai jos premiantii editiei cu numarul 11, pe fiecare categorie in parte:
- Best Contact Center Manager – Mircea Vintila – E-value International
- Best Contact Center Team Manager – Cristian Baran – Sykes Enterprises Eastern Europe
- Best Contact Center Advisor – Eugenia Cosma – Sykes Enterprises Eastern Europe
- Best Internal Contact Center, Large – ING Bank Romania
- Best Internal Contact Center, Medium – Coca Cola HBC Romania
- Best Use of Technology – Mediatel Data
- Best Internal Contact Center, Small – DHL EXPRESS INTERNATIONAL
- Best External Contact Center, Large – CGS Romania
- Best External Contact Center, Medium – Blue Point
- Best External Contact Center, Small – Sykes Enterprises Eastern Europe/ Samsung
- Best Support Center Manager – Monica Parau – Medicover
- Best Support Center Team Manager – Daniel Craciun – E-value International
- Best Support Center Specialist – Catinca Stoian – Medicover
- Best Support Center, Medium – Claim Expert GIE, Vienna Insurance Group
- Best Telesales Team Manager – Ionut Buciulac – Blue Point
- Best Telesales Advisor – Carmen Florentina Soare – Coca Cola HBC Romania
- Best Telesales Department, Internal – Raiffeisen Bank
- Best Collection Center, Internal – Rompetrol
- Best Collection Center, External – Kruk Romania
- Best Collection Manager – Bogdan Dobre – Intrum Romania
- Best Collection Team Manager – Mariana Radoslav – Raiffeisen Bank
- Best Social Media Department – eMAG
- Best Social Media Advisor – Beatrice Uscoiu – eMAG
- Best Employer Branding for Contact Center – CGS Romania
- Best HR Manager for Contact Center – Alina Dobos – Intrum Romania
- Best Training Manager for Contact Center – Bianca Despa – Intrum Romania
- Best Trainer for Contact Center – Andreea Nistor – Blue Point
- Best Technology Solution Provider – Mediatel Data
- Best Use of Technology – eMAG
- Best Partnership for Large Enterprise – Intarom & Genesys
- Best Partnership in Contact Center – Kruk Romania & Mediatel Data
- Special Award Striving for Excellence – Silviu Faraian – E-value International
- Special Award for Leadership Potential – Andreea-Cristina Kispal – Coca Cola HBC Romania
- Best Customer Experience Manager – Simona Radu – eMAG
- Special Award for Customer Tailored Solution – WPG (World Phoning Group)
Partenerii promo ai acestei gale au fost Contact Center Magazine (http://contactcentermagazine.ro/ ) si Zelist Monitor (https://www.zelist.ro/ ). Organizatorii evenimentului sunt Conference Arena, divizia de evenimente a Marketing Insiders Group.
